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Ordering

Please feel free to drop us an email or give us a call on
+44 (0) 1189 820239 and we will guide you through the purchasing process. You may pay by credit card or debit card. Orders placed over the phone also have the option of paying by cheque or bank transfer. Please do not hesitate to call if you have any questions.

Cancellation

As soon as you realise that you need to change your order please email us or contact us on +44 (0) 1189 820239 and we will be happy to help you. We will ask you to confirm the change or cancellation in writing (email is fine). If you amend or change your order, you may find that there are changes to your delivery lead time and/or the price. If it is more than 14 days after the date you placed you order, we may have already started work on your furniture, in which case it will not be possible to amend or cancel the order. In all cases, we will try our very best to accommodate your requirements.

Payment

You may pay by credit card, debit card, bank transfer or cheque. All orders must be paid for in full prior to despatch. Due to the bespoke nature of the work, we usually request full payment upfront before we start work on your order.

Delivery

Delivery prices are available via the product pages. For unlisted destinations please contact us directly. Current lead time is 6-8 weeks. As soon as the item is booked in for delivery we will email you the consignment number and inform you of the delivery date. Somebody needs to be at the address to receive and sign for the item.

VAT is included in the price but VAT will only be charged to countries in the EU or tied to the EU for Vat purposes. All other Countries will have the VAT (currently at 15%) deducted from their item at the checkout or by Stuart Melrose if paying direct. International customers will be responsible for all import duties/charges/taxes where applicable.

We are unable to deliver to PO Box addresses.

Insurance

Upon receiving the goods, we ask you to check your order very thoroughly for any damage caused in transit. It is ESSENTIAL that you inform us immediately of any damage. We only have 24 hours to notify the delivery company of any damage. After this time, you will not be covered by the in-transit insurance and, therefore, we will not be able to provide compensation or a replacement. If, however, you notify us in good time, we will make a claim on your behalf and you will be suitably compensated or provided with a replacement.

Packaging

All orders are very thoroughly packaged for protection. Levels of packaging vary depending on type of shipping and destination.

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